All orders can be canceled before they are fully fulfilled. This means if the order is still in the processing period, it can be canceled. However, once the processing period is over and the item is ready for shipping, the order can no longer be canceled. The exact time window depends on the type of item, but the processing period usually takes 2-7 business days. This means that the sooner you cancel, the more likely that the cancellation will go through. For more information about processing time, please see the Shipping & Delivery page.
We offer a 100% money-back guarantee on all products that are defective or damaged during the shipping process. Once you inform us of the situation, we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order, please contact our support team and we will do our best to help you!
Customers will be responsible for paying return shipping costs.
We do not issue a refund if your order does not arrive due to factors within your control (e.g., providing the wrong shipping address)
You can submit refund requests within fifteen days of receiving the package by sending a message on the Contact Us page.