FAQ (Frequently Asked Questions)

For apparel, sizing charts are typically found on the product page under the “Size Chart” dropdown menu. For other items, sizing information is usually included in the product images.

Generally, orders can only be canceled if we haven’t yet started the crafting process. Since all of our items are made to order, each piece is created individually once an order is placed. If production has already begun, the order will proceed as scheduled and may no longer be canceled. That said, cancellations are typically possible if requested within 30 minutes of placing the order.

Once your order is shipped, you’ll receive an email with tracking info. If it’s not in your inbox, please check your spam folder. Still can’t find it? Contact us with your order number and name, and we’ll provide the tracking details.

Most products are made to order and require 2 to 5 business days for production before being handed over to the shipping carrier. While rare, production may occasionally take up to 7 days.

Once the package is handed over to the shipping carrier, U.S. orders are estimated to be delivered within 3 to 8 business days.

Once the package is handed over to the shipping carrier, international orders are estimated to be delivered within 10 to 30 business days.

While we strive to ensure timely delivery, packages may occasionally experience delays beyond the estimated time. Shipping carriers can face unexpected situations that may cause a slight delay of a few days. If your package isn't significantly delayed, please allow a little extra time for it to arrive.

If you're experiencing a significant delay and your package hasn’t reached you, it may have been lost in transit. Using your tracking number, you can check the status with the shipping carrier. In most cases, they will investigate and provide an update within a couple of days. If the package is located, it will be sent back to you. However, if the package is confirmed as lost, please contact us, and we’ll assist you in resolving the issue.

If the tracking shows your package as delivered but you haven’t received it, it’s possible that it was delivered to the wrong location or someone may have retrieved it. In this case, please start by checking with the shipping carrier for any updates. Next, check with your neighbors to see if it was mistakenly delivered to them. If you're unable to confirm its whereabouts, please contact us, and we’ll assist you in resolving the issue.

December is our busiest season, and orders placed too close to Christmas may not arrive in time. To avoid delays caused by the holiday shipping rush, we recommend placing your order in early to mid‑November.

Most of our products are made and shipped from the U.S. However, from time to time, we may use international fulfillment partners for certain items, which can affect shipping times. Please note that during the Lunar New Year period (typically between January 21 and February 20), production and shipping may be significantly delayed. We appreciate your patience and understanding during this time.

If you received a damaged item or the wrong size/product, we’re happy to offer a replacement or a full refund, depending on your preference. Please send us a photo of the item as proof, and we’ll take it from there.

We accept returns, exchanges, or refunds only in the following cases, and requests must be accompanied by photo proof:

• You received the wrong item (e.g., incorrect color, size, or product type).
• The product arrived damaged.
• The item was delivered to the wrong address.
• The item arrived in poor quality.